We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We love it! For the price I expected some worse quality, but I 've taken a surprise. The wool is soft and the TBM inner fleece. It's chubby, the baby goes super warm and comfortable inside. He loves to sleep there. I highly recommend it! And I'll definitely buy it to give away
I love it. very smooth after washing machine
very soft, came fast! thank you!
delivery more than month. sleepsack is soft
He's arrived in perfect condition. The sack is very good, the color is very nice and warm.
Fast delivery to NL 10 days. Good quallity very thick en warm
Everything is fine only for a very long time the order was
The product is very nice the same as the description but a little smaller of others I am very satisfied with the product
very beautiful, soft, high quality and warm for our child
Order as described and shipped quickly
Beautiful. Same as the image
Arrive super fast and it is beautiful
Perfect very nice
great!!!!nice,comfortable and really doesnt smell.
really nice quality,delivery arrive pretty fast
I am mega satisfied! Recommend
Beautiful equal to the image, excellent quality and clothing! I'm here early.
Super quality. Recommend
Such as the picture I am very satisfied